FAQ
1️⃣ PRODUCT & MATERIAL
Q: What materials do you use?
A: We offer three categories:
• Demi-Fine: Surgical steel base + 18K gold plating
• Premium CZ: Brass base + gold/rhodium plating + premium CZ
• 92.5 Silver: Real sterling silver jewellery
Q: What is Demi-Fine jewellery?
A: Lightweight daily-wear jewellery made with surgical steel and 18K gold plating. Skin-safe & durable.
Q: Will the jewellery tarnish?
A:
• Demi-Fine: Tarnish-resistant
• Premium CZ: Long-lasting plating
• 92.5 Silver: May oxidise naturally, can be easily polished
2️⃣ WARRANTY & BUYBACK
Q: Do you offer warranty?
A: Yes.
• Demi-Fine: 1-year warranty
• Premium CZ: Lifetime warranty
• Sterling Silver: Standard silver warranty
Q: Do you offer buyback?
A: Yes. We offer buyback on Premium CZ jewellery, Demifine and 92.5 Sterling Silver pieces.
3️⃣ CARE & SAFETY
Q: Is the jewellery hypoallergenic?
A: Yes. All pieces are skin-friendly. Demi-Fine is made using surgical steel for extra comfort.
Q: How do I care for my jewellery?
A: Keep away from perfumes & chemicals, wipe after use, and store in a dry pouch.
4️⃣ ORDER, DELIVERY & SERVICES
Q: Do you offer wholesale?
A: Yes, we supply to retailers, resellers, and boutiques. Catalogue available.
Q: What is your return/exchange policy?
A: We accept returns/exchanges only for wrong or defective items.
Q: Do you make customised pieces?
A: Yes, selected products can be customised on request.